NON-PRESENTATION CANCELLATION POLICIES, RIGHT OF WITHADRAWAL AND RETURNS.
The rates published on the different digital platforms will be guaranteed only until the effective receipt of the corresponding advance payment.
All reservations are subject to the availability of places and will be guaranteed only until the effective receipt of the advance payment.
The reservation is considered materialized at the time the user is provided with the confirmation number and the charge corresponding to the advance payment is applied.
At the time of initiating the reservation, the user AUTHORIZES the processing of personal data and the use of the information of their means of payment to charge the reservation. At the time of making the payment, you confirm that you have received the information corresponding to the cancellation and right of withdrawal policies and that you have expressly accepted them.
REMEMBER THAT THE VALUE TO CANCEL PER RESERVATION IS A FRACTION OF THE TOTAL COST PER USER. THE REMAINING BALANCE MUST BE PAID AT OUR COUNTER LOCATED ON LA BODEGUITA PIER ON THE AGREED DATE TO ENJOY THE DAY PASS
PAYMENT IN CARD OR CASH.
NON-PRESENTATION AND CANCELLATION:
In case of cancellation of the contract or business relationship established between the consumer and the provider of touristic services, without a cause as mentioned, of non-presentation or cancellation of the contracting parts, the following penalties will be applied:
When the user of the touristic services fails to comply by not showing up or not using the contracted services, whatever the cause, in concordance with the provisions of ARTICLE 65 of Law 300 of 1996 in concordance with 2.2.4.3.2.6. of decree 1074 of 2015, the touristic service provider will require the retention of the total value of the deposit or advance payment that it previously received from the user, as agreed by the parts as in the acceptance of these policies of non presentation, cancellation and right of withdrawal made by the user when contracting touristic services.
The reservation is guaranteed until 08:20 a.m. of the date contracted for the enjoyment of the day pass.
Taking into consideration the special circumstances of provision of the touristic services contracted due to the difficulties of geographical access, which implies that the logistics of the operation begin long before the departure of the users, the cancellation of the participation in the day pass by the user of tourist services,needs to be communicated within twenty-four (24) hours before or once the provision of touristic services has begun, whether due to circumstances constituting a fortuitous event or ,Force majeure reasons ,traveler's illness, exclusion due to legal problems, and other causes not attributable to the provider, will be subject to the penalties established for cases of non-presentation.
Failure to show up or cancellation within twenty-four (24) hours prior to departure generat damage to the touristic service provider consisting of consequential damage arising from the logistics implemented previously to be able to attend the contracted service and loss of profits before the Loss of opportunity that generates the temporary impossibility of being able to sell the quota that is canceled. This damage agreed by the parties will be compensated through the application of the penalties established for cases of non-presentation, acceptance that the user of tourist services manifests when making the payment.
The cancellation or changes of reservation date are subject to availability of places in the new dates requested; In any case, rescheduling may be requested within a maximum period not less than twenty-four (24) hours before the agreed time to appear at the dock on the day of enjoy the day pass, this is 07:20 a.m.
The re schedule can be done for a date within six (6) months following the change request.
Requests must be submitted to the e-mail: cartagenaborabora@gmail.com
For cases in which the right of withdrawal does not apply and the user expresses his will to cancel the reservation definitively requesting the refund of the price paid, communicating it by the ways provided for it, within a term not less than twenty-four (24) hours before the time agreed to show up at the dock on the day of enjoying the pass, this is 07:20 a.m.,will deduct the equivalent of twenty percent (20%) of the total value of the rate to cover administrative.
WITHDRAWAL AND RETURNS - RIGHT OF WITHDRAWAL
Under article 47 of Law 1480 of 2011, users have the right to withdraw within five (5) days following the act of purchase. In all contracts for the sale of goods and provision of services through financing systems granted by the producer or supplier, sale of timeshares or sales that use non-traditional or distance methods, which by their nature should not be consumed or have not begun to executed before five (5) days, the right of withdrawal by the consumer will be understood to have been agreed. In the event that the right of withdrawal is used, the contract will be terminated and the money that the consumer had paid must be refunded. In order for the refund of the amount paid as an advance payment to proceed, the user must express their express will to withdraw within five (5) days following the act of purchase, which must be communicated through the e-mail: cartagenaborabora@gmail.com.
The refund of the money will be made no later than thirty (30) calendar days following the date on which the claim was made to the supplier through the channels provided or the date of execution of the decision issued by the Ministry of Commerce, Industry and Tourism in which it imposes said obligation on the provider. The right of withdrawal and the reimbursement of the amounts paid operate as long as the sale has been made through non-traditional distance methods and the will of withdrawal has been expressly expressed to the supplier, provided that the provision of the service does not begin to be executed before of five (5) days, in which case the reimbursement will be made in provider services, by rescheduling the day pass on a date indicated by the user within the following six (6) months, consulting the availability of scheduling.
The following cases are exempt from the right of withdrawal, in accordance with the mentioned rule:
1. In contracts for the provision of services whose provision has begun with the agreement of the consumer.
Therefore and for the purposes of the execution of this contract, taking into account that due to the special circumstances of provision of the contracted touristic services due to the difficulties of geographical access, which implicates that the logistics of the operation start much earlier At the departure of the users, the contracting user knows and accepts that the provision of the contracted service begins twenty-four (24) hours before the agreed date for the enjoyment of the pass, a circumstance that must be taken into account when calculating the term granted in order to exercise the right of withdrawal.
PAYMENT REVERSAL
When the acquisition of products is made through electronic commerce mechanisms such as the Internet, PSE, Call Center or any other telesales mechanism or virtual store, and a credit card, debit card or any other payment instrument has been used to make the payment. electronically, the participants in the payment process must reverse the payments requested by the consumer in any of the following cases:
- 1. When the consumer is the object of fraud.
- 2. When it corresponds to an unsolicited operation.
- 3. When the purchased product is not received.
- 4. When the delivered product does not correspond to what was requested, does not comply with the inherent characteristics or those attributed by the information provided about it.
- 5. When the delivered product is defective.
In concordance with the provisions of Decree 587 of 2016 in its ARTICLE 2.2.2.51.13. Bad faith of the consumer. In the event that within the process caused by controversies in the request and processing of the reversal of the payment in the terms of article 51 of Law 1480 of 2011 and of this chapter.
BAD FAITH IS DEMONSTRATED BY THE CONSUMER, THE SUPERINTENDENCE OF INDUSTRY AND COMMERCE MAY IMPOSE PECUNIARY SANCTIONS UP TO FIFTY (50) CURRENT LEGAL MINIMUM MONTHLY SALARY (SMMLV).